I agree. But here's the cincher. Diaz said: "i then asked for a printout of the overrev codes, which he didnt have, and what BMW NA thought about this, and he didnt have any overrev printouts with him, or any further information, and he hadnt even contacted BMW NA." I hope someone else heard this person say that because if that is true then they essentially have no proof. But these is a lesson here. Witnesses are very important and so is documentation. If he said that then he would have had to put that in writting for me as part of the service record. If he does that then his behind is mine. I believe diaz should return to the person who made that statement and ask for a print out of the service record. Do not say why. Just say I need it for my records. Look the report over carefully because this is going to be the evidence you need.

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