You know. One letter form an uphappy customer doesn't carry the weight of a bunch of responeses from a group of BMW enthusiasts. Perhaps emails from such a group. polite, yet to the point about customer satisfaction, might go a bit further.

According to their website, the Schmitt familty has been owners for over 40 years. I'm sure they'd like to offer a remedy for their screw up by an employee (not the technician, the sales manager).

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HP gets you to speed, Torque keeps you there !

1928 Model A Coupe
1957 MGA SOLD
1994 MBZ SL320
2007 Acura RL
2010 X5d 11/13 PCD