Quote:
Originally Posted by ABMW
The message as of late is pretty clear to those of us who live in the Bay Area.
AVOID LOCAL BMW DEALERSHIPS LIKE THE PLAUGE.
There's one dealership where I've had a semi-positive experience and that was in Pleasanton.
The rest of them are for the birds. I took delivery of my 35d 8-days ago.
Worst buying experience of my life.
It appears the positive experiences that BMW owners have had, locally, are few and far between here.
There must be a regional manager for our local. If a few of you would like to join in, I'm up for writing a group letter with a summary of short snippets we've each experienced.
As I mentioned a few days ago, I've had better experiences purchasing a Hyundai at the age of 18, than working with these jokers.
They've become too "fat" off of all the business to care about individual customers. We obviously live in BMW Central. Drive through any semi-nice neighborhood in the region and you'll see 10 to 15% of the cars are made by BMW. Some places like Piedmont or Noe Valley probably have 30 to 40% BMWs.
What a shame. I'm sorry you had this experience. It's a great SUV, and there are MANY consumer laws that will assist you. If you need help, feel free to contact me and I'll point you in the right direction, legally.
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I recently bought my X5 from the Fremont dealership and everything went pretty well. My SA was pretty cool, helpful, responded to my emails promptly, and gave me a great deal.
The only snag (albeit, minor) was with the finance dept which wouldn't take my business check as payment. So, I had to transfer funds from my business acct to my personal acct. With all the fraud going on these days, the banks make high-amount transfers a hassle. And, the BMW finance guy didn't know much and do much to accommodate the bank's delay. He basically just said that's not his problem despite my concerns originally that it would take longer for the transfer to process.