Quote:
Originally Posted by MrFixIt
I had the same pixel problem. '03 4.4 at 82K miles and 6 years old, BMW NA did the "good faith" repair for me. They paid 75% for the new instrument panel and I paid O.5-hr labor at my local dealer. I also got a 15% discount on labor from my dealer. I ended up paying about $150 or was it $180?
BMW NA will consider the age/mileage of the vehicle, wheter or not you're the original owner, and how long you've been with BMW. I got 75% because the X is our 4th BMW in the past 20 years.
Give BMW NA a call. They'll probably offer to pay 50% for part...then you'll have to negotiate to get them to go higher. They used to give 100%, but not any more.
The MID pixel is not covered. I tried doing DIY fix, but ended up destroying the MID (note to self, don't mess with electronics  ). Ended up getting a new one at my expense of course.
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I had BMW NA replace my cluster this summer. My father is actually the owner of the car and he is the second owner, but he also leased a 09 E73 a month before we called to ask for a replacement. They offered to cover 100% for the part, and charged us for an hour of labor. It was a bit of a hassle to deal with NA over the phone, but after about a month they ordered the part for the local dealership and called us in for the replacement. Give them a call, they will offer you something, how much they offer all depends on how much they "like" you.