A written contract would not be required for the floor mats detrimental reliance, exists as does as a quasi contact, both of which require no written contracts.

Unjust enrichment also comes into play, but this is an academic argument and we're talking about $120.00 floor mats.

Those things would be arguments for small claims or superior court. But, am I going to waste a day for mats?

Probably not. Though, I do fully expect BMWNA to rectify the situation with a check or delivery of the mats.

In the meantime, I'll buy a pair, as I don't want my 35d to be damaged.

Same story we've all heard 1,000 times, which is why "Car Salesman" have such atrocious reputations for their unethical behavior. It's really quite an unusual profession, in terms of the level of distrust that exists in the field. Oh well...