Quote:
Originally Posted by Penguin
I'm always surprised at dealerships and mechanics that still don't understand how the authorization system works.
Question... did you hear the noise, please check "YES" or "NO."
Uh, "NO?"
Request denied.
Wait a minute, yeah, there is it, I can hear it now...
Request approved.
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This is true, but there is an added dimension of infighting and mistrust within the dealership personnel... they never know when something like this will blowback on them.
As with so many businesses and organizations, when the people doing the work trust each other and work as a team, the customers are more likely to be happy....
A dysfunctional dealership will be less transparent and less willing to take a customer's side. IMHO
A