Wondering if your service advisers are as moody as this guy:

I just bought my first BMW on 30 December. I worked in a few things in the deal for the dealership to fix. I bought it at the Mercedes dealership so they sent it to the BMW dealership to fix. All and all they covered a bill of over $800. Two days ago I purchased 4 new tires and everything that goes with that. Over $1K. SA called me and said I needed new brake pads and it would be $299 to replace, just the pads the disks are fine. I said I would do it myself and he copped an attitude!! "well when people do this themselves, they end up messing up the wear sensor and they have to come back anyway". I again said no, he got a little pissy and just hung up the phone without as much as a good bye or I'll call you when your car is done. That's the second time he has done that to me!!!!!