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I had a problem with my SA as well every single time I would go in to the dealership or if I called him by phone. The worst was when I asked him why my x5 had been driven so much while it was at the dealer and he wouldn't give me a straight answer then hung up. After that I went in talked to the head SA and talked to BMW Canada and soon after he got fired and I got a new SA who treats me with a lot more respect then he did.
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