02-27-2010, 01:46 PM
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Member
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Join Date: Oct 2006
Location: Chicago
Posts: 59
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Quote:
Originally Posted by FSETH
At the end of the day, brakes, oil, tires, fluids, spark plugs, etc. are all on different maintenance shcedules and all will require service on their own time. What I would do to limit dealer trips is assess where my car is before I take it in for any work. In Meiac's example, his car said rear brakes were required 4,000 miles ago and front brakes will be required in 1,700 miles. Seeing as these intervals are so close together, I would have had all 4 replaced at once and had a short-term oil change done at the same time so I didn't have to make three trips to the dealer. Actually, I would have done all of those things myself, brakes one day and oil when it was required and never made a trip to the dealer.
Every car manufacturer is going to have it's issues and every car is going to have it's quirks. You could end up going to company B who is known for better customer service and have the luck of contacting the only snotty customer service rep in entire the company. If your biggest gripe are the maintenance lights, you are doing OK, IMO.
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He actually was a pretty rude ass but I was really more concerned about the limits of the plan now so not too focused on his stellar customer service skills. In your example they wouldn't reset any counters that still had miles showing and would expect you to come back again. The new plan requires you either wait for all systems to trip red or they want you to keep coming in. To illustrate the point I was in there twice in Aug because they couldn't do both things at the same time because the indicator still had a few miles!
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