It still amazes me that people do this stuff - It happened to me while I was in Canada 2 years ago with a rental car. Some guy just backed out of the space next to me and cut it too hard - creased both doors and the rear fender.
He just drove away. Fortunately, there were witnesses and it was caught on security cameras. Two people left notes on my windshield. There are good people on this earth.
The idiot actually worked in the same building as the company I worked for. He worked for an insurance company...
Ended up talking to one of his supervisors because he was dodging me. Then they saw the tape.
What a hassle - Hertz was a pain on top of it. All I did was park my car in a space.
Hope it all works out and you guys don't get hit again. Good luck.