Quote:
Originally Posted by RedRockin
I would be very surprised in corporate does not have people monitoring these forums to monitor customers' points of view. if they aren't, it would be another HUGE mistake. I know if I were an exec at corporate, I would be monitoring these forums!
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I know they use to monitor the forums, but I thinkBMW is now is a big cost-reduction mode, e.g., taking speakers out of the audio system, removing the life cylinder for the rear access cover, etc. And they continue to understate the tax credit for the X35d by half, despite lots of conversation on the forums about it, and links posted to the IRS information.
So I can only conclude that BMW NA has cut back drastically on their monitoring of the forums, and probably other activities they routinely did in the past.