Last week I called BSW to answer some inquiries about the Stage 1 upgrade for my '03 X5. I wanted to sleep on it before spending $600 on this. I asked about getting the optional tool kit for $30 to facilitate the install and the representative told me that if I placed the order by phone, he would include the tool kit without charge. So, by Monday I had finally decided to go for it. I spent all day trying to call BSW and place the order. No answer, I left a message and had not heard back from anyone. So , by Wednesday I called again, this time I got the same representative that I had spoken to last week. Now when I place my order , he tells me that I can no longer get the free tool kit with the Stage 1. That the free offer is NO LONGER available. That basically the company has rescinded this offer. I also ordered the sound deadening option for better acoustics for $19.95. I know it's only $30 bucks but "come on" they tell me one thing and now they go back on their word. It just seems petty to me. Good businesses just don't operate that way. I still placed my order. S. Herrero