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Originally Posted by jammit
Keen to hear about other's recent experience buying their BMW in Australia.
Key points I found very frustrating:
- the dealer no longer provides a price or options list - falsely claiming they can't due to the ACCC ruling in April 09 or BMW Aust won't publish an options list. Most other car brands have working this out now
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Dealings with BMW Doncaster, and Bib Stillwell BMW South Yarra.
I had no problems to get costed options docs from in 2009 and 2010.
I even got email costings for 2011X5, on the day that they got it.
Quote:
Originally Posted by jammit
- The BMW Australia website is woeful.
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+1, IMHO, the official BMW websites are no more than advertisements for their products. I've found their websites useless, but then I was searching for detailed technical information.
Quote:
Originally Posted by jammit
- the dealer had limited info on the new iDrive system (2010). In the end I had to beg to talk to BMW Australia direct - who will no longer talk to real customers under normal circumstances
- since making my purchase I have had 4-5 calls from BMW Aust wanting to do customer surveys of various types - all wanting to know about my dealer experience. They don't want to know about the problems being caused by BMW Aust.
This is my 4th BMW purchase and easily my worst experience. Some of the probs may be dealer related, but I suspect most of it is the (lack of) support they are getting from BMW Australia.
Does anyone else relate to my recent experiences?
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Yeah, feel your pain.
On my side, order delays, conflicting info coming from different dealers (called BMW Aust to clarify and they never returned my call!), incorrect info, and worse.
I don't wanna play the blame game too much, maybe not the dealers fault if BMW Aus don't give 'em the info, and maybe not BMW Aus fault if BMW Ag don't give them info either. Also, perhaps it's unrealistic to expect the dealer to know everything about everything. (PS: maybe my dealer reads this forum!) But regardless, I find it sad that I get more detailed info via the internet (google, youtube, Xoutpost.com, etc) than from any BMW websites or dealer...
4th BM purchase? You should argue with them that your a "premium customer" and you expect better; maybe deal with the floor manager rather than just a salesman ?
I just grin and bear it, willing myself into thinking that it's all justified when that X5 arrives on my doorstep.