Just took my 6 week-old 2010 3d on a country drive the other day and discovered the satnav maps are already out of date. The Geelong freeway bypass in Victoria was completed nearly 12 months ago, but my 6 week-old map still doesn't show it. The voice instructions told me to do a U-turn "when safe to do so!".

My dealer has no idea when idrive updates will become available, and compared to a few years ago, BMW Aust no longer wants to talk to real customers. (try calling their 1800 number some time and try to talk to someone useful) In addition, the BMW Aust website is next to useless for useful information.

I have a number of questions:

Q1) Does anyone know how often new iDrive maps generally become available and the usual cost?

Q2) Is it reasonable to expect a major freeway system would be in a new satnav sold 10 months after the road opens? What have others experienced here with the Aust BMW satnav maps?

Q3) I am finding the whole customer experience in dealing with BMW Aust to be entirely unsatisfactory. They expect the dealers to understand all the details of the latest iDrive and they simply do not.
As a test - try asking your dealer what the MP3 storage capacity is on the new iDrive or what the bluetooth contacts limit is? Neither of these details is documented anywhere I can find by BMW and my dealer had no idea. (the answers by the way are: 12Mbyte and 1000 contacts). Has anyone else had problems with their dealer's lack of knowledge on the new iDrive system?

Q4) Has anyone else been frustrated by their recent BMW purchase and the lack of support from BMW Aust ie: - the BMW Aust 1800 number and the website? I am considering taking this further with BMW Aust but would like to understand if it is just me or if others drivers feel the same way......

Jammit