View Single Post
  #2  
Old 07-03-2010, 06:15 PM
ard ard is offline
Member
 
Join Date: Mar 2006
Location: Sierra Foothills, California
Posts: 6,765
ard is on a distinguished road
1. No, you should not have to pay a dime more for sirius- they should absorb 100% of the cost.

YOU did not have a failure of the sirius radio, THEY did. Everything that they need to do to give the car back as it was when you brought it in for service is 100% theirs. They may try to argue 'the warrranty doesnt cover subscriptions'...say "I am not using the warranty to fix the radio, I am claiming it was gross negligence and incompetence on your part to break it while performing a BMW recall". Should bring them up short.

2. They only 'owe' you the maps you drove in with. I'd say you could negotiate an upgrade as good will.

3. Bring it in and have a typed out piece if paper with your complaint. Say "I want this text typed into the work order, nothing short is acceptable".... you see, they will type in something like "C/S sirius not working, check and advise" (C/S= is customer states...which allow them to say "we never said it, customer did"..hard to avoid, but at least get it factual..... you want it to say "Sirius module replaced at last service (SO xxxxxx) due to error during recall was not activated by dealership. Module to be reactivated and subscription resumed"

BIG difference.

GL

A
Reply With Quote

Sponsored Links