Quote:
Originally Posted by bimmer_buachaill
Now learned that I have a production slot in week 3 of July with delivery around week 1 of August (still doesn't show a date on bmwusa.com). That would be ~10 weeks from when I wanted to place the order to delivery if it doesn't get delayed further. (My CA suggested delaying the order 2-3 weeks for optimal arrival time).
So they:
(1) delayed my order as they thought I'd have the car "too soon"
(2) took in way too many orders over their slot allocation (unknown to me)
(3) didn't inform me of the order delay before I sold my car (2 weeks before expected delivery)
(4) now won't honor the loaner/rental agreed before my trip
Now I'm screwed without a car to drive. Any suggestions?
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It's too late to look back now, so I would:
1 - Visit the dealer and insist on seeing their production report that verifies the week number the X5 will go into production.
2 - If that goes well, visit your favorite car rental place and get a cheap ride until your X shows up
The only other option is to cancel the order and start elsewhere. Of course you could yell at the current SA, but that will only make a bad situation worse.
They took advantage of you. Consider it a lesson learned and enjoy the X when it finally arrives. You wouldn't have known all of this unless you were like some of us that have bought too many BMWs
