Quote:
Originally Posted by AZX54.4
Hey everyone, I just called BMW North America to see if they could do any good will repair on the air strut because they are so notorious for failing. They were not able to make any accommodations. However, the gentleman I spoke with said they have not heard of this issue. He said that he will submit a notice about this part on our X5's. He also said that once a lot of people begin calling them and expressing their concerns about this part on their X5 then they will start looking into it as a real issue and hopefully eventually reimburse or offer some accommodations. So, I suggest that everyone who has had a failed air strut to call BMW NA and submit a claim about this faulty part. Even if you have already replaced it with arnott. Let them know!! This is a numbers game and I believe we have enough people on this forum who's air struts have failed for us to get noticed. CALL THEM: this is the number to BMW NA: 1-800-831-1117
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They told my brother this almost 2 years ago! It's the typical BMW response to faulty ware-out parts. They know that they used cheap rubber compound to make the bags. And over time, they will fail, like everything else on the car. It's called planned obsolescence.
Also, it is strongly recommended to do a ride height calibration via GT1 computer and to get an alignment!