I had version 2011 which I purchased off flea bay it was on a poor quality disc . It had exactly the same symptoms that you are experiencing . I have since bought a , Shall we say , legitimate copy from BMW. No problems since.I showed the flea bay copy to my son , who works in computing , and was told that the actual copy was probably o.k. but the disc itself was of poor quality and that was more than likely the only problem. If your older disc works o.k. Then this could be your problem.