OH PLEASE, COME ON. BMW by far has the best quality. I've had Infiniti, Lexus, Nissan, Toyota, GM and my 2008 X5 is by far the best. I don't think the plastics are hard. I just bought a 2011 Toyota Sienna Limited, top of the line and the interior trim is the CHEAPEST piece of junk ever, and that cost over $40K. So stop complaining, and if you don't like BMW, go to Mercedes or by a Chrysler.