On behalf of United BMW Roswell, I apologize for the oversight in not providing you with the new bluetooth passcode.

I'm not sure where the communication failed, but it should have been documented on the service paperwork provided when you took delivery of your X5.

Once again please accept our sincere apologies and hopefully you will still consider United BMW Roswell for your future BMW needs.

If you have any additional questions, please do not hesitate to contact me via email or phone.

Best Regards,

Steve Maguire
eCommerce Manager
United BMW Roswell
ph: 678.832.4617