sorry 1 more -

#22 - My mother who likes to leave me phone messages saying "when you hvae a minute, please call me back, i have a question" instead of leaving the question as the message so that when I call back I have an answer or leave the answer on her machine if she's not home, instead we play phone tag until I drag the question out of her. BTW - the question is usually computer help related and by the time we actually speak, she has either forgotten the problem or is incapable of describing what happened, OR, my all time favorite, she received an email from someone she didn't know and wants to know if she should open it or just delete it.

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You have your way. I have my way. As for the right way, the correct way, and the only way, it does not exist.