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wow, same thing happened to me. they stalled and lied but like you i had it on paper as ordered. the reason is it cost my dealer 1400$ to install it.
it took the whole day and was a lot of their hours. they did have to take out the headliner, also there is a strip the rails attach to that have to be body color painted too.
i was told bmw stopped making the rails, they dont even come with them, just about everything until i found another x5m at another bmw dealership,took a photo of it (it had rails) showed them and they finally agreed to do it. on the same hand, my salesman was fired over the handling of my car.
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