Originally Posted by Fraser

To me "poor build quality and lack of quality control" means lemon. It's not a design thing just the characteristics of an individual example like yours which doesn't sound good to me. The build quality on the vast majority of X5s appears to be fine but the odd one isn't good.

Hopefully the dealer will get it sorted but if the problems persist you need to write to the CEO via good old snail mail. They will never let you talk to him. Good luck with it.