DDM told me to ship it to them because my bulb was bad. In your case, I can make tons of diffent pictures of the same bulb/ballast/wires and keep getting replacement, that sounds strange...
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Originally Posted by m5james
I agree not all E53's come with projectors, but a majority of them do. I've only seen one without them. Who told you that you've got to ship them back? When DDM tuning parts fail, you do not have to return ship them at all. You take a picture of the damaged part when it fails, showing them that you either cut the outside lead on the bulb or the cord on the ballast and they ship another to you after you give them proof that you destroyed the item. They even let me change bulb colors when they sent me a replacement set.
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