I have already spoken to a chap at BMWNA, a customer service manager, and he has been in contact with the dealer as well as the regional representative. I have called the BMWNA rep three times and left a message in the past 8 days. No return call as of yet. Yesterday when I called, I spoke to an associate of his, and he told me (per the notes on my account) that they were waiting on a decision from "BMW management".

I am in complete agreement with what you wrote above, and that was precisely why I posted this message. Just updating everyone who has offered help and advice, and for which I am grateful, as to what is occurring. This is bound to happen to someone else. Just keeping the information up to date.

J