I have had MANY dealings with Momentum BMW at 59/BW8 and Momentum West. You MUST do your homework. Even so, I've still gotten burned since then.

I would strongly (I emphasize STRONGLY) seek out the General Manager. Last time I did that, I had a very good result. It's a long story... But, do yourself a favor and go over there and ask to see the 'man'. Have a list of your complaints. Don't bitch, just give him the facts. You'll have a very good chance of them taking the X5 back from you.

Good luck!

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///BRUCE