Screw that place. If you're in the SD area, hit up Don Heine at Escondido BMW. I guarantee you that they won't treat you that way. The service dept is great too. It irritates me to know you're looking to drop over 50k on a car and have to deal with horse crap

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2013 X5 Xdrive35i Premium
2013 F30 328i
2004 Mustang GT Very Modded...