Agreed.

I'll expand on something....

I had an issue that was taking a long time to resolve. Once it started to drag out I made *sure* that BMW was aware this could turn into a lemon/buyback.... (I really had no intention of doing that, based on what it was, but wanted them to pay attention)


Back to the OP- Have you notified BMWNA?

So, you say, BMW was surely "aware" of it, since it is at a BMW dealer, right?

Wrong. Or not necessarily.

The BMW dealer in Portland is NOT BMWNA. In actual fact BMWNA may be totally unaware of your issue or problems or delays! Once they are aware of this, THEY will push the dealer. Too many times bad dealers and bad techs create situations where BMWNA gets caught holding the bag at the end of the process.

Call consumer relations on Monday, demand that the Regional Rep calls you.

A