Quote:
Originally Posted by ard
I will also add that this knowledge can help out with your SA relationship in the future- if you know that BMWNA is the one controlling the issue, be it a repair or a request for goodwill, you might not beat up on the SA if he is having difficulty. Or if there are delays with getting a PUMA case resolved, it isn't the dealers fault.... so beating them up, threatening, etc, just demotivates the SA.
If the SA knows that YOU know the drill- that if THEY do their job quickly, fairly, properly, THEY will be treated well, they will be more likely to help you. This also means they are more likely to go to bat for you against BMWNA if needed....
Just rambling thoughts
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Verytrue!
When I had my 2007 E70 3.0si, and BMWNA bought it back, I was so kind and appreciative to my Service Advisor and the Service Manager during the ENTIRE dispute process. They told me they defended me, when BMWNA wasn't so keen on doing the buy back. The dealership really had my back, and they even told me that most people are royal a**holes, and they have no desire to help them, especially with Buybacks. They told me, they were happy to go to bat for me since I was always so calm adn appreciative. NO matter how frustrated, mad or even how right you are...You will ALWAYS catch bees with honey, not vinegar!!