Both Thunder and Q make valid points. Adding that many users to VZ's network would be felt in metro areas for sure unless they have or will make big infrastructure improvements.

AT&T will definitely try to retain customers. That's just how it goes in the cellphone game. It's crappy that a customer has to threaten to leave before they finally try to make them happy. I know that with Sprint, the only way I can get anything done is to say the word "cancel" and they pass me off to retentions. I learned that their CSRs are trained to do that whenever the word "cancel" is spoken so if you don't want to deal with their lower tier CS, call up, say "hello, I'd like to cancel" as your first words.

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