Quote:
Originally Posted by NotEntirelyJack
So i just called BMWNA and they said there is no such regional rep that interfaces with customers. They said there is a regional engineer that the dealership can call if they feel they need help. She is making a call to the dealership to see if this will help resolve the problem. We'll see what happens.
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yes it's a regional tech and they interface with the shop foreman and service manager at the dealership just like my original post. For the dealer to engage the regional tech, they have to
1) go through the required diagnostics as per procedures established.
2) unable to resolve issue
3) open a PUMA case
Michelle or couple of the other folks here who work for dealers should be able to tell you more.