Quote:
Originally Posted by Weasel
BMWNA doesn't hold themselves responsible for the work quality level of every tech at every dealer... they physically can't. The dealership itself is responsible for it's own employees and their actions. Since that dealer is no longer intact the dealer that took over has a decision to make. They don't really have to take up the responsibility as it wasn't them or their techs, but they can choose to eat it for the sake of customer relations.
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I agree that the dealer has primary responsibility; however, since the warranty is from BMW NA, a dealer doing warranty repairs is acting as an agent of BMW NA for the repair. If the dealer no longer exists to take responsibility, it would seem to me that it legally falls back to BMW NA.
Now, I am not a lawyer, so take the above with a grain of salt, but I do not see how BMW NA cannot take secondary/fall back responsibility for the actions a franchised dealer does acting in their name.