Quote:
Originally Posted by TowX
However, the trans worked fine when he test drove it, and when he drove it off the lot. Sure, there was a fault code identified, but the trans had all it's gears on a test drive.
I have 2 recommendations:
1) Call the dealer's General Manager. Not the sale rep, the GM. If the salesman represented the code as a simple $300 part, then as an agent for the dealership there might be something the dealership is responsible for. The sales rep is at best not knowledgable, or at worst a liar. Either way the GM should be the person with whom to talk. But know what you want to ask the GM to do. Personally, I'd want my money back.
2) Call an attorney. If the GM doesn't offer any satisfaction, hire a lawyer. Let the lawyer make the call to the GM.
As a couple of others have suggested, the OP already bought the X5, so now's not the time to criticize. Let's keep offering suggestions.
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Your suggestions are not useful. This is not going to be an issue the dealer is obligated to cover. Verbal agreements / promises to a written contract are not enforceable, only what's contained within the written contract is.
All he can hope for is for the dealer to perform a goodwill repair. Something I believe to be highly unlikely as it appears they were upfront with him about the condition of the vehicle even going so far as to say they didn't want to bother inspecting it themselves. They may offer a few dollars back but I think even that is unlikely. The vehicle was sold "as-is" and, absent fraud or deception (and IMO, a salesman saying it may be a $300 sensor is not deception in my book), I don't see why so many people expect the dealer to fix this at their cost.