You have to STORE voice-dialled contacts in the BMW phonebook before you can use them. This phonebook is stored in the Bluetooth ULF, it's not the same as the phone's phonebook. Say 'help' after the VR beep, and it will read you a list of commands because I can't remember the syntax/command used to store VR contacts - you may just have to say "store number" ... it then responds with "please speak the number" followed by "please speak the name" and then "stored". You can then say "dial name" etc.....