Call Bimmer Headquarters/Customer Care and tell them your seat element burned through and tell them you are aware of the problems with the X5 and they will set it up with the dealer. When you take it in to the dealer -- they will determine the next step which is probably ordering a new seat. And, we need this documented for everyone this happens to so that there can be a recall. Apparently, there are not enough claims at this point, but they will fix it for you. Best of Luck!