As someone who has worked for the dealer for about 6 1/2 years now I can say that is far from true....... I can't tell you how many times we lose and the customer comes out smelling like a rose. Also remember this, when a problem becomes too big/uncomfortable for an independent to work on/figure out what do they say? "Send it to the dealer." At the dealer we do not have that option! We are the end game and have to be able to fix everything that comes in the shop. And nothing is worse than coming behind 2 other shops that have the car all apart, wrong bolts/connectors all over, wires cut/spliced with cheap autozone wire crimps etc. And if we want anything even close to how long it will actually take to fix this pile of mess up correctly in labor time we are stealers/thieves/crooks etc. I've literally spent a couple hours a day over a month to fix a 650i convertible that was butchered at a body shop then independent shop after a minor wreck in the right rear panel... and only ended up getting paid about 6 hours labor. Why, because the customer wanted to save money and found a shop that claimed they could "fix" the car for just the price of their apparently high deductible, and they didn't want to make an insurance claim. Yeah, they saved a ton of money right?

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"When you do things right, people won't be sure you've done anything at all" (Bender, futurama)

You make something idiotproof, they'll make a better idiot

You think professional is expensive, just wait until you pay for amateur.

Never let your sense of morals prevent you from doing what is right.

Examine what is said, not who speaks.

X5 pics

RIP 4.6is.....

2003 4.6is