As stated by HPIA, BMW will not do the radio, but they will the cluster. The percentage you get off the part relies on your communication. I submitted my request for a new instrument cluster last year when the whole Toyota fiasco blew up and at first they were only issuing a 50% off part and I paid the labor + other 50%, but I fought it and fought it and they finally gave in and gave me the replacement cluster for free and I paid 1.5 hours of labor. Clearly it does not take 1.5 hours to remove instrument cluster and code it to your vehicle, but I did not complaint.

I tried fixing the radio myself with the instructions found under the "Tips and Tricks" on this forum and failed, but luckily a forum member came to my rescue and repaired it for me. If you're not familiar with taking things apart and repairing them, then just contact the people on the link I provided and you can ship them your radio and they will repair it for you.

Good luck.

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2002 3.0i (DOB: 5/2002)
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