Quote:
Originally Posted by Wolf539
Hi,
New X5 owner here (2003 4.4i) is willing to replace the cluster if you pay for labor, but won't do anything with the radio. Is that accurate? How do I go about "requesting" a new cluster?
Thanks!
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They are NOT willing to replace the cluster. This is not something that the dealer would just do out of the kindness of their heart. But if you take the right steps they will be willing to come to some sort of agreement with you like a 50/50 on parts and 100% on labor or if you're severely persistent and make a good case/cause such as it being a safety concern because you cannot see, or read what the vehicle is trying to communicate to you they may be willing to budge and give you the part at 100% under their "Good Will program". In my case this only worked for the instrument cluster. They did not honor the radio because it is not a safety concern. You must first start by calling/emailing BMWNA and present your claim. The process will take some time, but well worth it because you have nothing to lose.
Good luck.