Quote:
Originally Posted by ard
I'll add that Service Advisers, like child rapists and muggers, will profile and groom their victims: they will pitch this stuff to people that don't seem to know much about cars, women (some men) and those that demonstrate a lack of interest and engagement in "whats that gonna cost?" and "why are you doing that?"
When they find an owner that will, for example, fall for the above- or buy tires at the dealership- they have a real 'find'. They'll suck up to this kind of customer.
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While I recognize the use of hyperbole, the lumping of service advisors in with child rapists and muggers (is that regular muggers or child muggers?) in that they groom their victims just seems to reach a little far.
I had a great service experience recently at my dealer. Two scheduled services on two vehicles, and a return visit to fix an intermittent electrical problem that they couldn't fix in the express lane time slot. It was an electrical fault wasn't covered by the vehicle warranty (it was the trailer module wiring harness). It was covered by parts warranty. However, I installed it, not the dealer, so the extensive diagnostic time was not covered. Service advisor called after a day and a half to tell me the sad story, and propose a resolution. They were in it for some $$. The part was covered. The diagnostic time wasn't. But he had already been to the service manager, discussed an approach, and proposed to me that they would pick it up based on my value to them as a customer. No charge at all. They just wanted me to know what the story was. Not like a child rapist at all. And whether or not he 'profiled' me to see if I was an informed consumer, I am a consumer who purchased (winter) tires and OE wheels from the dealer based on their competitive price. I think they are interested in ensuring they have satisfied customers, and acted accordingly.
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2007 X3 3.0si, 6 MT, Premium, White
Retired:
2008 535i, 6 MT, M Sport, Premium, Space Grey
2003 X5 3.0 Steptronic, Premium, Titanium Silver
2002 325xi 5 MT, Steel Grey
2004 Z4 3.0 Premium, Sport, SMG, Maldives Blue
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