04-15-2011, 04:43 PM
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Member
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Join Date: Jul 2009
Location: TN
Posts: 116
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Quote:
Originally Posted by JCL
Yes, a new car every few years, and last time in 2007 it was two at the same time (X3 and 535). All from the same dealership. However, I haven't purchased a new car in almost four years, and my sales advisor was away on vacation this past time when I went by to say hello. I dealt with three different service advisors (one vacation fill-in guy, one express lane guy, and then my usual guy, whom I hadn't seen for 18 months). All three were good. My dealership's reviews support that my experience was not unusual. I think that in this case I got better treatment partly because of being informed, being open with them, and expecting them to do a good job. Sometimes if you treat people like they are going to steal from you, they will live down to that expectation. I think that consumers should be aware and informed, but I also think that treating dealers like child rapists will not help consumers. Just my $02. I spent a lot of time working in a very well regarded dealership (not BMW), and saw it from the other side as well.
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Well maybe that’s part of the benefits of being Canadian? Kinda like ‘Minnesota nice’? Do you have other competing dealerships within close distance? I do not as my next closest dealer is still 200 miles away. I think ‘lone’ dealerships can tend to become nonchalant about customer satisfaction to an extent, because they know the customer has no other convenient option.
Back to the rapist thing, it’s a little over the top but there is a grain of truth there for many dealerships, obviously not including yours. For my last quote from one of my favorite movies, I wonder if the job interview at certain unscrupulous dealers goes something like this:
Hedley Lamarr: Qualifications?
Applicant: Rape, murder, arson, and rape.
Hedley Lamarr: You said rape twice.
Applicant: I like rape
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