I can understand why someone would question why the guy went forward with a small claims court claim considering BB agreed to his demands. I can also understand the frustration people have with Best Buy (Worst Buy). They are a terrible retailer with terrible customer service and their Geek Squad is a joke. Personally, I think the guy's first mistake was shopping their and compounded that mistake by going there for repairs. I would guess that he has had prior bad dealinsgs with them and this was the proverbial straw.

Worst Buy definitely takes advantage of consumers and makes it extremely difficult to avail oneself of extended warranties. They put up road blocks to make it easy. I have been lucky in the past with the two extended warranties I purchased from them years ago but it didn't come easily. It took serious commitment to staying on them and a bit of savvy in knowing what to say and how to say it.

I also read a story about a guy who wanted an iPad 2 from BB. They told him they were out of stock but he spotted some in a locked cage. He asked about them and was told that they were not for sale. I have heard that BB has intentionally held back inventory to manipulate their sales numbers. The guy asked a manager about them and was told that he could buy one but only if he bought an extended warranty. Talk about shady business!

In case I haven't mentioned it, I hate Best (Worst) Buy.

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