If a customer service rep notices you and walks up to you to tell you that there is a product that is better than what you chose and it's much cheaper, and that person buys it,
Then from my perspective it sounds like the customers research wasn't that good to begin with.

__________________
"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….