Hi,

I just got a new 2012 BMW X5 50i and the BMW Assist service won't activate. In the various screens under the ConnectedDrive menu item, the "Activate service" option is grayed out and a "Network Unavailable" message is displayed. Plus, when I push the SOS button, the call is directed to our local 9-1-1 service instead of BMW Assist. I confirmed that my account is registered with BMW Assist and the dealer couldn't find the problem either. Any ideas what might be wrong?

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Christian

2012 BMW X5 50i Black Sapphire/Black Nevada
2003 BMW 325i Jet Black/Black Leatherette