What a misadventure! FWIW, I am in Palo Alto and bought my 35d from Sara Lundy at BMW of San Francisco three months ago. It was an absolute pleasure to deal with her. Pricing was straightforward (and super competitive), no hidden surprises, just quick, to the point and pleasant. I special ordered the car, delivery happend 7 weeks later, and upon delivery she took almost 2 hours to show me every detail on the car (which, admittedly, after driving bimmers for over 14 years now may have been overkill ; -)

Anyway, even though BMW of Mountain View is closer, I found the trip up to the City worth it.

BTW - for service I'd highly recommend Kenny Lew at Peter Pan in San Mateo. Their new service location in Burlingame is awesome (albeit a little far), but he's a stellar service advisor, never fails to get me a courtesy car, communicates well via email and is always on the ball.

Anyway, enjoy the new ride! It's really phenomenal. Congratulations!!