05-27-2011, 07:03 PM
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Member
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Join Date: Feb 2006
Location: Oregon
Posts: 178
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Cust Care
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Quote:
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Originally Posted by [/FONT
I understand though, when my 2007 E70 was bought back by BMW after months of endless problems, I was so fed up, beaten down and tired..that I went back to Lexus. Kept it about 9 months, and then went back to BMW! I deal with European cars and their issues, because the driving pleasure is so rewarding. But, I totally understand not wanting to deal with issues & just have a car that works easily. !
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I can see both sides myself. I had a terrible 2007 X5 4.8. It was in the shop for months in total over the first 2 years. When this car dies with battery failures it is a pain as nothing works except the alarm for the last hour of life. You feel beaten when time after time they can not fix the issue and then will not offer any help. Yes it is a real problem but it is your problem. That is what really gets you down. I ended up having an attorney write a letter to NJ and I wrote an email to a VP in Munich who had an English name so I knew he could read it. Then boy did things happen. It is a shame you have to go that far for a car in this price range that really you could not count on starting.
We love the 2010 35D and it is 100% problem free. However we talked and would never have two BMWs at the same time. The lasting taste of poor customer service is really the bigger issue than the car troubles which were major.
I would never get a Lexus SUV just because they are boring. The cars are boring but the corporate customer service I imagine is much better. Our dealer was good but they care only as much as BMW wants them to care.
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