Life Quality is the closest dealership to us. When check engine light lit up and our 1.5 year old X5 35D went into reduced power mode on Thursday, I figured we'd go to them to save the time. I knew their reputation was not stellar, but I figured how bad could it be...
When my wife arrived next morning for a scheduled appointment at 9:30 and said she'd wait to hear what the issues are, they offered her coffee and magazines. Two hours later when she got tired of waiting, she approached the customer service representative. She was told that the mechanic will start looking at the car soon! And thats when everything started going wrong. 1. Despite a scheduled appointment, they did not have anyone looking at the car for 2+ hours. 2. They did not tell my wife about the wait so she could plan her day better 3. They did not apologize, but pretended thats normal and was our fault that we did not know they are not in the rush. The customer service representative was simply rude. 4. There are no loaner car available. They do not provide rental cars either. 5. And to top it off, when my wife picked up the car this Friday, the same error came up twice on on her 5 mile drive home.

To me its worth driving extra 15 miles to JMK in NJ to get both proper level of customer service and have the car fixed the first time.