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Old 08-31-2011, 09:53 PM
Brian425 Brian425 is offline
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Join Date: Jul 2011
Location: Brooklyn, NY
Posts: 63
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4.6is Ryder, this is my first BMW and I am only a own it for 6 days. I would have hoped we were still in the honymoon period. Rover treated me like an old friend from day one. Every experience with RR has been some variation of "Let me know what needs to be done and I will try to make it happen". BMWNA is "Let me get back to you in 3 to 5 business days" to see if I sell you the adapter at the $150 new vehicle order price as opposed to the $250 website/dealer price.

Funny how RR told me bring it in any time tomorrow and they will have a RR or Jaguar loaner ready for me. BMW told me sorry no loaners are available and limited time slots available. Not the nicest first experience.

Sorry, I have a sour taste in my mouth. Unless there is a remarkable turn around, when I make my next $70k-$100k purchase BMW will not be in the running. Customer service is part of the ownership experience.
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