JCL, I mention BWNA because I called them to escalate the issue. Instead, I got the same response. Lexus, MB, RR all understand customer service. BMW does not.

Ard, There was no way to know about their CS before purchase. I'm not looking for smarmy service. I want a company that understands treating a customer well makes them come back. At RR, the service I get is sincere, not smarmy.

At the end, I'll vote with my $$$ and buy from companies that value my time and money. I love to drive the X5, I'm just really unhappy with BMW service at the dealer and BMWNA levels.