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Lexus requires a pre-towing package be ordered if you ever want an actual towing package on your RX. Kind of like the ipad adapter crap. This is the first example I could think of a similar non-BMW boondogle.
My experience with the (three or four so far) Lexus dealers has been very different than the two BMW dealer's I have experienced. You can guess which is more positive.
Normally, I'd say since BMW is the cock of the walk as opposed to Land Rover, they can afford to be smug and LR needs to be more of a suck up.
But Lexus, when they were the cock of the walk, a year or two ago anyway, always treated us better than BMW so the BMW v. LR analogy does not figure. Even though BMW dealers are independent, they recieve training and have contractual obligations to support the BMW HQ IMAGE.
Ultimately we vote and change the way they do business with our $. We expand our effect by telling/bloging to as many that well listen/read.
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2010 BMW X35d
2010 Lexus RX450h, wife
2012 Yamaha Super Tenere
Past Rides:
1976 Honda XL 125
1978 Ford Mustang
1980 Honda XR 500
1984 Chevy Blazer 2
1988 Acura Legend Coupe
1991 Mitsubishi 3000GT VR4
1992 Chevy Tahoe
1995 Toyota Supra Turbo
1998 Audi A6
2000 Porsche Boxster S
2000 Toyota LandCruiser
2002 Mercedes Benz ML 500
2003 Honda Rincon
2004 Hummer H2
2006 Lexus LS430
2006 Lexus RX330
2007 Honda Pilot
2007 BMW 335i
2008 Yamaha FZ6
2009 Harley Davidson XR1200
2009 Harley Road King
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