Quote:
Originally Posted by JCL
... And it is very difficult for them to pull a dealership, which should be the ultimate stick.
How many BMW dealerships have been pulled for poor customer service? Very few. US state laws favour dealerships over manufacturers, and have done so for years. That power imbalance lets poor dealers continue with their poor service.
...The top influencer is the dealer principle, and he/she should be the target of feedback. If he doesn't care, then run away quickly.
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JCL's points are very well done, imo.
The OP should carry his feelings to the GM/owner and see if that helps in getting some resolve.
My 3 total experiences with BMW dlrs was the selling dlr back in NY, which was OK, a couple trips to Century BMW in Spartanburg, SC, all experiences there absolutely sucked, and a few to BMW of Asheville, all of which left me wondering how those jerks stayed in biz.
I took my dissatisfaction 'up' to the GMs in both Century's and Asheville's cases, and was basically told to get over it, and go away...
So much for responsibility of 'managing', and customer 'care' or, even a modicum of 'we sort of give a crap'...I wouldn't buy a key chain, let alone a car, from either stealer.
I feel better now, and I empathize with the OP, but he sounds rational and I suggest he take it up with dlr GM/owner(s).
GL, mD